1.If your product is damaged, defective, incorrect or incomplete
at the time of delivery, please file a return request on the app or website
within 7 days for items of the delivery date.
2.For selected categories, we accept a change of mind: Women’s
Fashion, bags, Women’s bags, Bedding.
Returns Policy per
Category
Women's Intimate Apparel & Men's Innerwear
10 Days refund.
7 Days; Return
Not eligible for return if the
item is "No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued. Unboxing video is required for
ensuring the refund and return claim
Women's Intimate Apparel & Men's Innerwear
10 Days refund.
7 Days; return
Not eligible for return if the
item is "No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued. Unboxing video is required for
ensuring the refund and return claim
Handicraft and Jewelry
10 Days refund
7 Days; return
Not eligible for return if the item is "No longer
needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check
the applicable return reasons.
Boutique Items
10 Days refund.
7 Days; Return
Not eligible for return if the
item is "No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued. Unboxing video is required for
ensuring the refund and return claim
Books & Stationery
10 Days refund.
7 Days; Return
Not eligible for return if the item is "No longer
needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, a refund will be issued. Unboxing video is required for
ensuring the refund and return claim.
Grocer's Shop
Nonrefundable
Valid reason to return an item
1.Delivered Product is damaged (physically destroyed or broken) /
defective (dead on arrival)
2.Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
3.Delivered Product is “No longer needed” (you no longer have a
use for the product / you have changed your mind about the purchase / the size
of a fashion product does not fit / you do not like the product after opening
the package) - eligible for selected products only
